Shipping Policy

Important Information:

  • Order Cut-Off Time: 16:00
  • Order Processing Time: 1-2 business days (Monday - Friday)
  • Shipping Time: 5-7 business days (Monday - Friday)
  • Free Delivery: Available for all orders within the United Kingdom.

Shipping Process

After placing your order, you will receive a confirmation email, confirming that we’ve started processing it. The processing time typically takes 1-2 business days (Monday - Friday). Once processed, your order will be shipped, and we’ll send you an email with tracking information.

The expected shipping time is 5-7 business days (Monday - Friday).

We’re happy to offer free delivery for all orders within the United Kingdom.

Delays

Your order should arrive within 6-9 business days (Monday - Friday). If it doesn’t arrive within this period, don’t be concerned—delays can happen due to busy seasons, holidays, weather, or other unforeseen circumstances.

We kindly ask that you allow up to 3 additional business days (Monday - Friday) before contacting us. If your order still hasn’t arrived by then, please reach out to us at info@cedarleafs.co.uk, and we’ll look into it for you.

Damaged or Incorrect Items

We apologize for any inconvenience caused by receiving damaged or incorrect items. If this happens, please take photos of the issue and send them to us at [storeemail]. We will review your case promptly and ensure that you receive the correct, undamaged item.

Cancellations

If you wish to cancel your order, please contact us at info@cedarleafs.co.uk as soon as possible. Once your order is processed, we will no longer be able to cancel it.

If you have any questions or concerns, we'll be more than happy to assist! Just let us know using some of the contact info below.

Contact

Cedar Leafs is operated by HECOMMERCE LIMITED, a company registered in the United Kingdom. 

Company Number: 16300613

DUNS Number: 233594814

Address:
71-75 Shelton Street
Covent Garden
London WC2H 9JQ