Return and Refund Policy
We want you to love your purchase, but if for any reason you’re not satisfied, here’s how our return, refund, and exchange process works.
Key Information:
- Return Period: 30 days from delivery
- Restocking Fee: None
- Refund Processing Time: Within 7 days
- Return Shipping: Customer pays for return shipping
Refund Process
Once we receive your returned item, we will inspect it. If everything checks out, your refund will be processed to your original payment method. This usually takes up to 7 days. We do not charge any restocking fees.
Exchanges
Changed your mind and want something else? No problem! Contact us at info@cedarleafs.co.uk with details about the item you’d like to exchange. We’ll guide you through the exchange process.
Cancellations
If you need to cancel your order, please contact us as soon as possible at info@cedarleafs.co.uk. Once your order has been processed, we cannot guarantee it can be canceled.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, we’re here to help. Please take a photo of the issue and send it to us at info@cedarleafs.co.uk. We’ll make sure to resolve the issue by sending you the correct or replacement item.
For further details, please review our Terms of Service.
Return Policy
You have 30 days from the delivery date to return your items. To begin, please reach out to us at info@cedarleafs.co.uk. Items must be in their original condition—unused, unworn, and with all tags and packaging intact. We cannot accept returns after 30 days.
How to Return an Item
- Get Approval First: Contact us at info@cedarleafs.co.uk with your order details and reason for returning. Items sent without prior approval will not be accepted.
- Follow the Instructions: Once your return is approved, we’ll provide you with detailed return instructions.
- Pack Securely: Be sure to pack the item properly to avoid any damage in transit.
- Return Shipping Costs: You will be responsible for paying for return shipping.
If you have any questions or concerns, we'll be more than happy to assist! Just let us know using some of the contact info below.
Customer Services Hours:
Monday to Friday: 9:00 - 17:00
Email: info@cedarleafs.co.uk
Phone: +447520642149
Business Information
Cedar Leafs is operated by HECOMMERCE LIMITED, a company registered in the United Kingdom.
Company Number: 16300613
DUNS Number: 233594814
Address:
71-75 Shelton Street
Covent Garden
London WC2H 9JQ