Returns & Refunds

At Cedar Leafe, we want you to be completely satisfied with your purchase. If you're not, we offer a simple and transparent 30-day return policy.

This policy applies to all of our markets: Germany, Austria, Switzerland, United Kingdom, Ireland, United States, Canada, Mexico, Singapore, Norway, New Zealand, Australia, and Italy.

30-Day Return Policy

You may return your order within 30 days of receiving your items.

Return Eligibility

To qualify for a return:

• Items must be unused, undamaged, and complete.

• Products should be returned in their original packaging whenever possible.

• No restocking fees apply.

Our Customer Support team will assist you throughout the entire return process.

Return Shipping Costs

Defective, Damaged, or Incorrect Items

• We cover all return shipping costs.

• In many cases, no return shipment is required.

• We will provide either a free replacement or a full refund.

Returns for Personal Reasons

(e.g. you changed your mind or ordered the wrong item)

• Return shipping costs are the customer's responsibility.

• Any original shipping charges paid are non-refundable.

How to Return an Item

1. Contact Us

Contact our Customer Support team by email or through our contact form and include your order number.

2. Package Your Item

Carefully pack the item, preferably in its original packaging.

3. Ship Your Return

Send the package according to the return instructions you receive after your return request has been approved.

Refunds

Once we receive and inspect your returned item, your refund will be processed as follows:

• Processing Time: Within up to 3 business days

• Refund Method: The refund will be issued to your original payment method.

• Currency: Refunds are made in the original payment currency.

Please note that, depending on your bank or payment provider, it may take a few additional business days for the refund to appear in your account.

Country-Specific Information

European Union (Germany, Austria, Italy & Ireland)

Your statutory 14-day right of withdrawal is fully included within our 30-day return policy.

Switzerland

• You may use our preferred shipping provider for returns.

• Customs duties and import fees for approved returns are covered by us.

United Kingdom

The Consumer Rights Act 2015 provides statutory consumer return rights. Our 30-day return policy offers additional protection beyond these legal rights.

United States

Our 30-day return policy applies in addition to any consumer rights provided under applicable state laws. Returns may be made using our preferred shipping carrier.

Canada, Mexico, Singapore, Norway, New Zealand & Australia

Our 30-day return policy is offered in addition to your local statutory consumer rights.

Legal Notice (Right of Withdrawal)

In addition to our voluntary 30-day return policy, you are also entitled to the applicable statutory 14-day right of withdrawal, where required by law. This legal right is fully incorporated into our 30-day return policy and does not reduce your return period.

Customer Support & Contact

Our Customer Support team is available 24/7.

• Response Time: Within 24 hours

• Email: info@cedarleafs.co.uk

If you have any questions regarding returns or refunds, we're always happy to help.