Frequently Asked Questions (FAQ)

Welcome to the Cedar Leafs Frequently Asked Questions page. Here you'll find answers to the most common questions about orders, payments, shipping, returns, and more.

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Payments

What payment methods do you accept?

You can pay securely using:

• PayPal

• Klarna

• Google Pay

• Apple Pay

• Credit Card (Visa, Mastercard, American Express)

• TWINT (Switzerland)

My payment was canceled. What should I do?

In rare cases, your payment provider may cancel a transaction. Please try placing your order again or choose a different payment method.

Can I receive an invoice for my order?

Yes, absolutely. Simply email us at info@cedarleafs.co.uk, and we'll provide your invoice as soon as possible.

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Orders & Shipping

How long does delivery take?

After your order has been processed, the estimated delivery times are:

Country	Transit Time
Germany (DE)	7–9 Business Days
Austria (AT)	7–9 Business Days
Switzerland (CH)	7–9 Business Days
United Kingdom (UK)	7–9 Business Days
Ireland (IE)	7–9 Business Days
United States (US)	7–9 Business Days
Canada (CA)	7–9 Business Days
Mexico (MX)	7–9 Business Days
Singapore (SG)	7–9 Business Days
Norway (NO)	7–9 Business Days
New Zealand (NZ)	7–9 Business Days
Australia (AU)	7–9 Business Days
Italy (IT)	7–9 Business Days

Please note that these are estimated delivery times and may vary depending on your location, customs clearance, or unexpected delays.

Estimated Shipping Timeline

• Processing Time: 1–3 Business Days

• Transit Time: 7–9 Business Days

• Estimated Total Delivery Time: 8–12 Business Days

How much does shipping cost?

We offer free shipping to all supported destinations.

Country	Shipping Cost
Germany (DE)	Free
Austria (AT)	Free
Switzerland (CH)	Free
United Kingdom (UK)	Free
Ireland (IE)	Free
United States (US)	Free
Canada (CA)	Free
Mexico (MX)	Free
Singapore (SG)	Free
Norway (NO)	Free
New Zealand (NZ)	Free
Australia (AU)	Free
Italy (IT)	Free

Can I choose a specific delivery date or time?

Unfortunately, this isn't possible. Once your order has been shipped, you'll receive a shipping confirmation email with tracking information so you can monitor your delivery at any time.

My delivery is delayed. What should I do?

Most orders arrive within the estimated delivery timeframe. If your order is delayed, please check its status using our Track Your Order page. If you need further assistance, our Customer Support team will be happy to help.

Why was my order delivered in multiple packages?

Sometimes items are shipped separately. If part of your order is missing, the remaining items will usually arrive within a few days.

Do you ship to my country?

We currently ship to:

• Germany (DE)

• Austria (AT)

• Switzerland (CH)

• United Kingdom (UK)

• Ireland (IE)

• United States (US)

• Canada (CA)

• Mexico (MX)

• Singapore (SG)

• Norway (NO)

• New Zealand (NZ)

• Australia (AU)

• Italy (IT)

What about customs duties and taxes?

European Union (Germany, Austria, Italy, Ireland)

All applicable taxes and duties are included in the product price. No additional charges apply.

Switzerland

All customs duties and taxes are included. No additional charges apply.

United Kingdom

All customs duties and taxes are included in the purchase price. No additional fees apply.

United States, Canada, Mexico, Singapore, Norway, New Zealand & Australia

All customs duties and taxes are included in the purchase price. No additional charges apply.

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Returns & Refunds

How do I return an item?

You may return your order within 30 days of receiving it.

Please refer to our Return & Refund Policy for complete return instructions.

This return policy applies to customers in:

• Germany

• Austria

• Switzerland

• United Kingdom

• Ireland

• United States

• Canada

• Mexico

• Singapore

• Norway

• New Zealand

• Australia

• Italy

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Order Tracking

Where can I find my tracking number?

Once your order has been shipped, you'll receive an email containing your tracking number.

Alternatively, you can track your order through our Track Your Order page using your order number and email address.

My tracking information isn't updating. Why?

Tracking information becomes available once the shipping carrier has processed your package. Please allow several hours for the tracking information to appear.

I didn't receive my tracking email. What should I do?

Please check your spam or junk folder first.

If you still can't find the email, contact us and we'll resend your tracking details immediately.

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Customer Support

How can I contact Customer Support?

Our Customer Support team is available 24/7.

Email: info@cedarleafs.co.uk

Response Time: Within 24 hours

Business Hours (CET)

• Monday – Friday: 9:00 AM – 5:00 PM

• Saturday: 9:00 AM – 1:00 PM

• Sunday: Closed

We proudly serve customers in Germany, Austria, Switzerland, the United Kingdom, Ireland, the United States, Canada, Mexico, Singapore, Norway, New Zealand, Australia, and Italy.

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Currencies & Pricing

Which currency will I be charged in?

Country	Currency
Germany, Austria, Italy, Ireland	Euro (EUR €)
Switzerland	Swiss Franc (CHF)
United Kingdom	British Pound (GBP £)
United States	US Dollar (USD $)
Canada	Canadian Dollar (CAD $)
Mexico	Mexican Peso (MXN $)
Singapore	Singapore Dollar (SGD $)
Norway	Norwegian Krone (NOK)
New Zealand	New Zealand Dollar (NZD $)
Australia	Australian Dollar (AUD $)

Can I pay in a different currency?

The checkout currency is automatically determined based on your shipping destination and cannot be changed manually.