Shipping Information

These Shipping Policy terms apply to all orders placed with Cedar across all of our markets: Germany, Austria, Switzerland, United Kingdom, Ireland, United States, Canada, Mexico, Singapore, Norway, New Zealand, Australia, and Italy. By placing an order, you agree to the terms outlined below.

Shipping Destinations

We currently ship to the following countries:

• Germany (DE)

• Austria (AT)

• Switzerland (CH)

• United Kingdom (UK)

• Ireland (IE)

• United States (US)

• Canada (CA)

• Mexico (MX)

• Singapore (SG)

• Norway (NO)

• New Zealand (NZ)

• Australia (AU)

• Italy (IT)

Shipping Costs

We offer free shipping to all of our supported destinations.

Country	Shipping Cost
Germany (DE)	Free
Austria (AT)	Free
Switzerland (CH)	Free
United Kingdom (UK)	Free
Ireland (IE)	Free
United States (US)	Free
Canada (CA)	Free
Mexico (MX)	Free
Singapore (SG)	Free
Norway (NO)	Free
New Zealand (NZ)	Free
Australia (AU)	Free
Italy (IT)	Free

There is no minimum order value required to qualify for free shipping.

Order Processing & Delivery Times

To provide a realistic and transparent overview, our delivery timeline is as follows:

• Order Cut-Off Time: Daily at 12:00 AM (CET). Orders placed after this time will be processed on the next business day.

• Processing Time: 1–3 business days (Monday–Friday, excluding public holidays)

• Shipping Carrier: DHL or an equivalent certified logistics partner

• Transit Time: 7–9 business days (Monday–Friday)

• Estimated Total Delivery Time: 8–12 business days from the shipping date

Estimated Delivery Times by Country

Country	Estimated Transit Time
Germany (DE)	7–9 business days
Austria (AT)	7–9 business days
Switzerland (CH)	7–9 business days
United Kingdom (UK)	7–9 business days
Ireland (IE)	7–9 business days
United States (US)	7–9 business days
Canada (CA)	7–9 business days
Mexico (MX)	7–9 business days
Singapore (SG)	7–9 business days
Norway (NO)	7–9 business days
New Zealand (NZ)	7–9 business days
Australia (AU)	7–9 business days
Italy (IT)	7–9 business days

Please note that occasional delays may occur due to customs clearance, peak shipping periods, or other circumstances beyond our control.

Sustainable Shipping Approach

To help reduce overproduction and unnecessary inventory, we operate using a demand-based fulfillment process. As a result, processing times may occasionally vary without any additional cost to you. If an unexpected delay occurs, we will notify you as soon as possible.

Customs, Taxes & Duties

European Union (Germany, Austria, Italy, Ireland)

All prices displayed on our website include applicable VAT. You will not be charged any additional customs duties, taxes, or hidden fees upon delivery.

Switzerland

All prices include applicable VAT as well as all customs duties and import fees. No additional charges will be collected upon delivery.

United Kingdom

All duties and taxes are included in the purchase price. No additional fees will be charged upon delivery.

United States, Canada, Mexico, Singapore, Norway, New Zealand & Australia

All applicable duties and taxes are included in the purchase price. No additional charges will apply upon delivery.

Shipping Confirmation & Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. Please allow a few hours for the tracking information to become available.

You can also track your shipment anytime through our Track Your Order page using your order number and email address.

Lost, Damaged, or Delayed Shipments

If your shipment is lost during transit or arrives damaged, please contact our Customer Support team as soon as possible.

Depending on the situation, we will offer either a replacement shipment or a full refund.

For damaged deliveries, please provide clear photos of the damaged package and product to help us process your request as quickly as possible.

Customer Support & Contact

Our Customer Support team is available 24/7.

• Response Time: Within 24 hours

• Email: info@cedarleafs.co.uk

Business Hours (CET)

• Monday – Friday: 9:00 AM – 5:00 PM

• Saturday: 9:00 AM – 1:00 PM

• Sunday: Closed

If you have any questions regarding shipping, delivery, or order tracking, our support team will be happy to assist you at any time.